FREQUENTLY ASKED QUESTIONS DO YOU HAVE PICK-UP AND DELIVERY SERVICE? YES- WE DO HAVE A TOW TRUCK AND DRIVER ON STAFF. JUST CALL OFFICE TO COORDINATE AHEAD OF TIME DO YOU ACCEPT ALL MAJOR INSURANCE CARRIERS? YES- AS OF NOW, THE ONLY COMPANY WE WILL NOT ACCEPT AS A PAYER IS TURO. DO YOU DO RESTORATIONS? NO- WE DO NOT DO ANY RESTORATIONS OR REPAIR WORK ON VEHICLES WITH EXISTING RUST ISSUES. SHOULD I CONTACT THE SHOP OR INSURANCE FIRST? IF YOU ARE INVOLVING INSURANCE, IT IS BEST TO GET THEIR PRELIMINARY APPRIASAL DONE FIRST AND BRING A COPY OF THEIR ESTIMATE TO THE SHOP. IF YOU ARE NOT INVOLVING INSURANCE, PLEASE STOP BY FOR AN ESTIMATE ANYTIME BETWEEN BUSINESS HOURS. MY INSURANCE ESTIMATE SEEMS LOW, WHAT SHOULD I DO? THE SHOP WILL HANDLE ANY DIFFERENCES DIRECTLY WITH INSURANCE ONCE THE VEHICLE IS TAKEN APART AND SUPPLEMENTED. WE RARELY HAVE TO INVOLVE CUSTOMERS IN THIS PROCESS. ARE YOU ON ANY INSURANCE COMPANIES DIRECT REPAIR LIST? YES- AIG AND WAWANESA INSURANCE. DO I NEED TO PREPARE MY VEHICLE BEFORE I DROP IT OFF FOR REPAIRS? PLEASE CLEAN OUT YOUR VEHICLE OF PERSONAL BELONGINGS. *IF ELECTRIC, PLEASE ENSURE IT HAS AT LEAST HALF BATTERY. ALTHOUGH WE HAVE CHARGERS, THEY LOSE MILES QUICKLY WHEN UNDER REPAIRS. ARE YOU A CERTIFIED TESLA REPAIR FACILITY? YES- WE WERE ONE OF THE FIRST SHOPS ON THE TESLA APPROVED PROGRAM FOR ANY OTHER QUESTIONS, PLEASE EMAIL info@aviocoachcraft.com
